Here at South Waikato District Council, the community is at the heart of our priorities because we are an integral part of it. Our district provides accessible living, educational choices, breathtaking scenery, and a community that takes pride in its warmth and friendliness.

Te āheinga: The opportunity

We have recently redesigned the way we deliver customer service — and this is your chance to be part of the ongoing transformation as we reposition ourselves to meet the changing needs of our community.
This is an opportunity to be part of a high performing, solutions-driven team that’s passionate about making it easier to interact with Council.

These roles, based across our contact centre, customer service, library and information sites are instrumental in connecting community members with the right answers, information, and services, at the right time, and in the right way.
In this role, you’ll be the primary contact for the community; managing customer enquiries, requests and feedback, resolving issues at the first point of contact, and providing professional, friendly and efficient service.
You’ll play a key role in delivering high quality, respectful and inclusive customer experiences and contribute to a culture of continuous improvement and service excellence.

Nga Kawenga me nga Mahi: Responsibilities and Duties

In this role, you will:

• Be the primary contact for customers, building strong and respectful working relationships and handling queries, requests, and complaints in a timely and professional manner.
• Assess individual customer needs and circumstances to determine. appropriate services, support, and follow through to the conclusion of the query.
• Provide accurate information, advice, and guidance using the range of tools provided, and in accordance with organisational policy and procedures.
• Create and maintain accurate and up to date records and information about customer interactions.
• Work to a roster that ensures that the team provides an agile and responsive service delivery across the district.
• Resolve as many issues as possible at the first point of contact.

He kōrero mōu: About you

To be successful in this role, we are looking for someone with:

• Demonstrated experience in a customer service, coordination, or case management environment – this is essential.
• Problem-solving skills and the ability to make sound, fair decisions.
• High level of accuracy and attention to detail.
• Strong digital and information literacy.
• Knowledge of local government infrastructure, compliance, and delivery environments will be highly regarded.
• Strong people, coordination and prioritisation skills.
• The ability to advocate and assume responsibility for customers.

Ngā āhuatanga kei a mātou: What we offer

Outside of work benefits, we also offer:

• Free flu vaccinations
• Subsidised skin-checks and eye tests
• Ongoing training and development
• And much more!

These roles are based across Council’s customer facing sites in Tokoroa, Putāruru and Tīrau and there are a range of hours available which include some rotating Saturday shifts.

Check out what the mighty Waikato has to offer here. We will be reviewing applications as they arrive.

We have a strong safety culture, so we require preferred candidates to undergo pre-employment drug and alcohol testing. Please also note that you must have the legal right to live and work in New Zealand to be considered for this role.

If you are viewing from Seek, please email us to view the Position Description. If you have any questions, please reach out via email careers@southwaikato.govt.nz.