Here at South Waikato District Council, the community is at the heart of our priorities because we are an integral part of it. Our district provides accessible living, educational choices, breathtaking scenery, and a community that takes pride in its warmth and friendliness.

Te āheinga: The opportunity

South Waikato District Council is seeking an experienced leader to lead Council’s community-facing service delivery teams - including customer services, libraries, animal shelter and leisure services - to deliver inclusive, safe, and high-quality experiences for all South Waikato residents.

Nga Kawenga me nga Mahi - Responsibilities and Duties

• Provide leadership and direction to teams responsible for customer services, libraries, animal shelter and leisure services
• Support the delivery of consistent, seamless customer experiences across all channels and services
• Champion inclusive, welcoming, and culturally responsive practices in community facilities
• Oversee service delivery standards, staff capability, and continuous improvement
• Support the programming and activation of spaces to improve utilisation, engagement, and wellbeing outcomes
• Monitor performance, respond to emerging issues, and contribute to strategic service design efforts.

Full details of key accountabilities and abilities are available in the Position Description. 

He kōrero mōu: About you

We are looking for a motivated, enthusiastic and forward-looking individual that has:

• Proven leadership in community service delivery, customer experience, or operational management.
• Experience in local government, libraries, recreation, or similar sectors.
• Strong people leadership, relationship management, and service innovation skills.
• Commitment to equity, inclusion, and continuous improvement.

Painga o te mahi: Perks of the job

This is a fixed-term full time position (40 hours per week, Monday to Friday) based in Tokoroa, South Waikato. Check out what else the mighty Waikato has to offer here https://swnz.co/explore/. 

As extra perks, we provide employees with:

• A hybrid working environment (2 days working from home, if applicable)
• Free flu vaccinations
• Subsidised skin-checks
• Ongoing training and development
• And much more!

If you've been wondering what the next step could or should be in your career, we think it's time to 'navigate your next', here with us.

If you have any questions, please e-mail careers@southwaikato.govt.nz

Please be aware that we may begin shortlisting candidates as applications are received. We encourage early submission of applications to ensure consideration.